Step #1
July 31, 2008
Preface: This story is about my grandfather and something very important he always used to tell me. That something was ‘Step #1, get their attention’. He told this story to someone else, and I was there (4 or 5 at the time) but it stuck with me. My grandfather’s ability to tell a good story was probably one of the early factors in setting up my love of story.
My grandfather Ray (my Mom’s father) worked as a Union organizer for local 1262. Some of you may recognize that as being the local from your supermarket. He was pretty high up on the Union ladder, and would go and speak to store owners, managers, or other people of importance to get the store organized as part of the Union. Many employers were uninterested in getting the Union since it simply meant they’d be paying more to their employees in most cases. So in most situations, my grandfather was not a welcome man on business.
One time though, my grandfather had scheduled a meeting with the top person at a local Grand Union. Upon arriving he said hello to the man’s secretary, and began to patiently wait for him to finish with his other business. My grandfather was normally not a patient man, but he had arrived early and could be understanding of someone having a tight schedule and other obligations. Fifteen minutes after their meeting should’ve started, my grandfather had become decidedly less patient. He inquired with the secretary, “does he know I’m here?”
She at this point was offended, and replied “yes, and you’ll have to wait your turn.”
Surpsingly, my grandfather sat back down. For a few more minutes. After about five minutes he said “I’ll be right back,” and proceeded to walk outside of the store. He took one of the shopping carts from outside, and hurled it though one of the front windows of the store. The manager proceeded to run out front, yelling “RAY, I NEED TO TALK TO YOU.”
An old woman yelled, “I saw him do it!”
My Grandfather replied “You want to be next?” to the old woman, and “No, I need to talk to you,” to the manager.
The moral of course, is first, get their attention.
The Old Bird
July 30, 2008
The Old Bird
It takes me about ten minutes to drive home from the United Way of Morris County office: about ten minutes or exactly three stoplights. At one of them, I turn off of a relatively busy street on to a relatively small one, so the light lingers on green and often I don’t have to stop. When I do, it’s only momentarily, because I’m making a right turn and can do it on red.
Just to the left of the intersection in question is an exit from national highway 287. 287 has a speed limit of 55 miles per hour where it passes Morristown, so cars on the exit ramp are usually in the process of decelerating from 80 to 40 mph. This makes the right turn in question a subtle one to make on red, as you have to inch far enough into the intersection to see that the exit ramp is empty, but not so far that you get clipped by an exiting car that doesn’t realize (or care) that the ramp leads directly to a light.
Nonetheless, usually you don’t have to wait for a green. The only thing that can disrupt the process is the presence of a truck or van in the lane to your left, as they frequently pull up too far and block the view requisite to make a right turn viable.
A few weeks ago, exactly that happened. A van pulled up to my left, and another car behind me with its right turn signal on.
I couldn’t see around the van and wasn’t in a hurry to get home, so I decided to wait it out. This didn’t sit well with the car behind me, and my decision to wait was punctuated with a sharp car horn. I glanced up at my mirror to confirm that it was an impatient horn rather than any more important kind, and encountered a woman who could not have been younger than eighty staring back at me.
She made eye contact, held it for a second, and then flipped me off.
At that point, the light turned green and I made my turn, but I can’t help but wonder what the appropriate response would have been, if I’d have had time to make one. Is it ever justifiable to give the finger to someone old enough to be my grandmother? Then again, does not responding mean that I’m not as tough as an old woman? And, doesn’t her taking the initiative in the confrontation constitute forfeiting her right to be treated reasonably?
As I reflect on it, the best response would have been to one up her and simply smile and wave. How frustrating it’d have been to watch some carefree young’un in front of you, waiting out a red light for no reason, nonplussed by your old bird.
Price Discrimination
July 30, 2008
Price Discrimination
There are several differences between New Jersey and Colorado. Chief among these is each state’s respective attitude toward communication in public spaces. Growing up in suburban New Jersey, I learned that the number of people around is a problem, and the corollary that it is polite to avoid interaction in crowded places. Thus, to protect against over-stimulation, New Jersey residents have developed a simple unspoken policy: not speaking. We recognize regulars on the PATH train, but know they’d prefer that we didn’t say hello.
Colorado is different. Buses from the parking lot at the ski area to the gondola are among the chattiest places in Steamboat Springs. My parents meet people in Costco by trading hints about the best frozen food. Grocery clerks ask about what you’re planning to cook and people in line chime in with recipe advice.
When I visit my parents, this discrepancy jars me every time. It’s not—or at least I hope it’s not—that I want to be left alone like I would be back east. Instead, I like to think that it’s just a matter of getting used to new surroundings. Having a stranger strike up conversation with me is still a new enough experience that it’s unexpected. I suspect this reaction is shared by Coloradans who pipe up at the wrong moment when visiting New Jersey; I’m happy to play by the new rules, but it takes a second to realize when I’m breaking them.
Take, for example, the time I was waiting to pick up a pizza from Domino’s. At first, I stuck to my instinctual script and kept to myself in line, quietly brooding about how long the line was and how all that stood between me and dinner were these other people. Soon enough, though, the woman in front of me broke what for her must have been an unexpected silence. “Did you get the email with the coupons?”
Unsure at first if the question was directed at me, I took a moment before explaining that I usually avoid Domino’s if I have a choice in pizza, and so I must not be on the email list. “Oh,” she remarked “I feel the same way. The coupons are why I’m here.”
I wasn’t sure what to say to that, but, thankfully, I didn’t have to say anything. She continued, “You’re supposed to print them out, but I’m just going to tell the guy that I got the email. That’s the same, really.”
I was skeptical that those things really were the same, but I would not have been shocked to learn that Colorado cashiers are more accommodating than their New Jersey counterparts, so I didn’t voice my skepticism. Instead, I went with “Yeah, sounds like a plan.”
As it turns out, cashiers are bound by the same regulations in all states. The cashier refused to take five dollars off her total, and she was unwilling to accept his refusal. They went back and forth a few times, he repeating that he could not give her the deal without the coupon, and she that the email signaled a lowering of the price, that the coupon was a silly formality.
“Coupons lower the price. That’s what they do.”
After a few rounds of this, the cashier disappeared to pass the problem on to his manager, leaving her with no one but me to hear her case. “Can you believe that? Who does that guy think he is?”
“A coupon lowers the price.”
Now, I’ve told this story to several friends, framing it each time as if it were a story about a stranger being ridiculous. Each time, they’ve come back to me with the observation that it’d be better described as a story about my own social failure. Their concern comes from my need to equivocate, and my delusion that other people are as nerdy as I am, and would prefer to better understand the world around them than to have a stranger back them up over five dollars.
“Actually, I can see where he’s coming from,” I began. “The reason a company prints coupons is so that it can charge everyone the most they’re willing to pay for a pizza. So, those who don’t print the coupon are demonstrating that they’re willing to pay full price, while those who print it are likely the same people who would not come in at all if not for the coupon. It’s just price discrimination.”
I thought it was a good explanation.
She didn’t. In fact, apparently the only part that was clear was that I’d used the word discrimination, and that in most contexts discrimination is bad. Thus, her response: “Yeah, it is discrimination!”
I didn’t ask what she thought the discrimination was based on. There are several answers she could have gone with: those who are environmentally sensitive enough to minimize printing, the forgetful, those without degrees in economics.
Shortly, the clerk came back with the manager, who backed up his employee and refused to honor her theoretical coupon. It turns out that issuing a coupon and lowering the true price are not the same thing.
See, it is price discrimination.